Computer & Software

Support for computers, software, printers, and other technology including file share access.

Categories (5)

College Home Use Software Program

Free or discounted software available to students and staff through their association with the College.

Google

Google Workspace and related software (Mail, Drive, Contacts, Calendars, etc.)

Printing and Faxing

Finding, mapping, and using printers to print or send a fax

Information Technology Status Page

Status Page overview, how to login and subscribe, and how to revise a subscription.

Articles (35)

Accessing LastPass

Provides an overview of LastPass and the steps to install and log into the extension.

Accessing the Pima IT ChatBot

This article provides details on the Pima IT ChatBot and how to access it.

Accessing Your Microsoft 365 Account

Contains steps to follow to claim your college-related Microsoft 365 account and download Office 365 to your personal devices.

Autodesk Account Creation

Guide to using the Autodesk web pages to sign up for a student account, allowing the student to use Autodesk products at school and at home.

Clearing Browser Cache and Cookies

How to delete temporary browser files, such as cookies, cached images and site data, etc. Clearing the cache can resolve some instances of anomalous browser behavior. Includes instructions for clearing the cache Google Chrome (both Windows and iOS), Mozilla Firefox, Microsoft Edge, Safari (both MacOS and iOS), and Opera.

Computer & Software Support - Banner Printing to PDF

This article will demonstrate how any Banner user is able to enable printing to PDF when using the Banner 9+ system.

Computer & Software Support - How to Back Up Web Browser Bookmarks

This article will instruct you on how to back up saved bookmarks from the Mozilla Firefox, Google Chrome, Apple Safari, Microsoft Edge, Opera and Microsoft Internet Explorer browsers.

Duo MFA Enrollment Quick Start Guide

Steps to follow to use Pima's self-enrollment portal to set up Duo multi-factor authentication to use a smartphone app, fob, or landline. You use Duo to verify your identity when logging in to College websites or web applications.

Duo Multi-Factor Authentication for SSO FAQ

Answers to frequently asked questions about the purpose and use of Duo for multi-factor authentication to verify identity of people using single sign-on when logging in to Pima College browser-based pages and applications.

File Share Mapping Guide - Mac

This article provides an overview of the steps required to connect to and map file shares.

File Share Mapping Guide - Windows 10

This article provides an overview of the steps required to connect to and map file shares.

Finding the Wall Jack ID on a Wall Plate

When you request service for a phone or internet connection, you may need to provide the jack number on the wall plate. This guide will help you locate your Wall Jack ID or Jack Number, which is typically printed on a label attached to the wall plate itself.

How to Access Zoom Meetings and Reports Using Scheduling Privileges

This article provides information on Scheduling Privileges that allow you to schedule, edit, or delete meetings and run reports.

How to Arrange Multiple Monitors in Windows Display Settings

This guide describes how to use the Windows Display Settings menu to re-arrange monitors and choose whether to extend or display the screens.

How to Launch and Sign-in to the Global Protect VPN - Mac

This article provides an overview of the steps required to connect to the GlobalProtect VPN which is required to access Banner, File Shares and Remote Desktop from outside the college

How to Launch and Sign-in to the Global Protect VPN - Windows 10

This article provides an overview of the steps required to connect to the GlobalProtect VPN which is required to access Banner, File Shares and Remote Desktop from outside the college

How To Reset Your MyPima Password

This guide is designed to help you reset your password on the MyPima portal, the online hub for Pima Community College students and faculty. If you've forgotten your password or need to update it for any reason, you're in the right place. Follow these step-by-step instructions to regain access to your account.

How To Use a Laptop While Keeping the Lid Closed

Many people like to close their laptop when using a docking station and external monitors. This article describes how to adjust the power settings to make this easier.

Logging into a College Windows Computer

This guide provides step-by-step instructions on how to log into a Windows computer at Pima Community College.

Lost or Stolen Device

This article describes what to do if the IT department has loaned you a device, such as a laptop, tablet, or phone, and you discover or determine that device is lost or stolen.

macOS Operating System Upgrade

This article describes the process for upgrading the operating system on your College-owned Mac computer using the Self Service application.

Office 365 - Re-Enable Editing on a Mac

This article covers the process of re-enabling editing of Office 365 files on MacOS.

Recording Audio with Audacity

This article provides a comprehensive guide on recording audio using Audacity. It covers the steps from setting up the microphone to saving the final audio file.

Removing Symantec Endpoint Protection

As of 7/23/2022, the College license to use Symantec Endpoint Protection (SEP) expires, the terms of which require faculty and staff who had installed SEP on their personal devices to remove it. This article provides instruction on how to remove SEP from Windows PCs and Mac computers. It also includes recommendations from IT Security on free antivirus software to use in place of SEP.

Running a Full System Antivirus Scan

This article provides instructions for running a full antivirus scan using the Cisco Secure Endpoint Antivirus software.

Signing In to Adobe Creative Cloud and Installing Creative Cloud Apps

This article covers processes for signing in to an Adobe Creative Cloud account, as well as downloading and installing the apps for which you have a license. The most commonly used Creative Cloud app is Adobe Acrobat Pro, which is available through a Creative Cloud account.

Signing into Zoom with SSO

This article provides step-by-step instructions on how to access the Zoom web portal, desktop client, and mobile app using your MyPima credentials.

Tips for Using Free Public Wi-Fi Safely

Provides some common tips for using free public Wi-Fi safely.

Troubleshooting Common Computer Problems

Basic computer troubleshooting tips you can try instead of contacting the IT service desk. Also contains guidance on what information to supplly the service desk in case this troubleshooting advice does not fix the problem.

Using a Moxee Hotspot

Guide to familiarize users with the hotspot device and procedure to connect to its Wi-Fi network, including troubleshooting information for common problems.

Web Login Service - Stale Request

Provides details on the Stale Request error and workarounds to resolve the issue.

WiFi Overview & Troubleshooting

WiFi summary of networks and connection instructions.