 Computer & Software

Steps to follow to use Pima's self-enrollment portal to set up Duo multi-factor authentication to use a smartphone app, fob, or landline. You use Duo to verify your identity when logging in to College websites or web applications.

Provides an overview of LastPass and the steps to install and log into the extension.

This article provides basic information about the MyPima Mobile App including download links.

Contains steps to follow to claim your college-related Microsoft 365 account and download Office 365 to your personal devices.

Guide to using the Autodesk web pages to sign up for a student account, allowing the student to use Autodesk products at school and at home.

How to delete temporary browser files, such as cookies, cached images and site data, etc. Clearing the cache can resolve some instances of anomalous browser behavior. Includes instructions for clearing the cache Google Chrome (both Windows and iOS), Mozilla Firefox, Microsoft Edge, Safari (both MacOS and iOS), and Opera.

This article will demonstrate how any Banner user is able to enable printing to PDF when using the Banner 9+ system.

Answers to frequently asked questions about the purpose and use of Duo for multi-factor authentication to verify identity of people using single sign-on when logging in to Pima College browser-based pages and applications.

This article provides an overview of the steps required to connect to and map file shares.

This article provides an overview of the steps required to connect to and map file shares.

When you request service for a phone or internet connection, you may need to provide the jack number on the wall plate. This guide will help you locate your Wall Jack ID or Jack Number, which is typically printed on a label attached to the wall plate itself.

This article provides information on Scheduling Privileges that allow you to schedule, edit, or delete meetings and run reports.

This guide describes how to use the Windows Display Settings menu to re-arrange monitors and choose whether to extend or display the screens.

This article provides an overview of the steps required to connect to the GlobalProtect VPN which is required to access Banner, File Shares and Remote Desktop from outside the college

Many people like to close their laptop when using a docking station and external monitors. This article describes how to adjust the power settings to make this easier.

This article describes the steps to login and prepare the Intelligent Hub for your first use on an iOS device such as an iPad.

After your computer has been migrated to Workspace ONE, you must log in to the Intelligent Hub app for the first time and install a profile. This article describes the required process.

This article describes the steps to login and prepare the Intelligent Hub for your first use on a Windows device, and includes tips for interpreting some of the icons the Hub displays.

This guide provides step-by-step instructions on how to log into a Mac computer at Pima Community College.

This guide provides step-by-step instructions on how to log into a Windows computer at Pima Community College.

This article describes what to do if the IT department has loaned you a device, such as a laptop, tablet, or phone, and you discover or determine that device is lost or stolen.

This article describes the process for upgrading the operating system on your College-owned Mac computer using the Self Service application.

This article provides information on the college's Cybersecurity Awareness Training: Ninjio

This article covers the process of re-enabling editing of Office 365 files on MacOS.

This article outlines the lifecycle of the support we offer for various desktop and laptop operating systems.

This article provides a comprehensive guide on recording audio using Audacity. It covers the steps from setting up the microphone to saving the final audio file.

As of 7/23/2022, the College license to use Symantec Endpoint Protection (SEP) expires, the terms of which require faculty and staff who had installed SEP on their personal devices to remove it. This article provides instruction on how to remove SEP from Windows PCs and Mac computers. It also includes recommendations from IT Security on free antivirus software to use in place of SEP.

This article provides instructions for running a full antivirus scan using the Cisco Secure Endpoint Antivirus software.

This article covers processes for signing in to an Adobe Creative Cloud account, as well as downloading and installing the apps for which you have a license. The most commonly used Creative Cloud app is Adobe Acrobat Pro, which is available through a Creative Cloud account.

This article provides step-by-step instructions on how to access the Zoom web portal, desktop client, and mobile app using your MyPima credentials.

Provides some common tips for using free public Wi-Fi safely.

This article covers common causes and solutions for sign-in issues on Pima-owned computers and laptops, including account lockouts and password synchronization problems.

Essential computer troubleshooting tips to try before reaching out to the IT Service Desk. Includes guidance on the key information to provide if you need further assistance, ensuring faster, more effective support.

Guide to familiarize users with the hotspot device and procedure to connect to its Wi-Fi network, including troubleshooting information for common problems.

This article describes primary techniques for using LastPass, a software utility in which you can store passwords, files, and notes in a secure, encrypted Vault. Topics include using the LastPass Vault to store and use passwords to automate logins, as well as managing the Vault to add or delete passwords, files, and notes.

Provides details on the Stale Request error and workarounds to resolve the issue.

WiFi summary of networks and connection instructions.