Support for computers, software, printers, and other technology including file share access.
Provides an overview of LastPass and the steps to install and log into the extension.
Contains steps to follow to claim your college-related Microsoft 365 account and download Office 365 to your personal devices.
Guide to using the Autodesk web pages to sign up for a student account, allowing the student to use Autodesk products at school and at home.
How to delete temporary browser files, such as cookies, cached images and site data, etc. Clearing the cache can resolve some instances of anomalous browser behavior. Includes instructions for clearing the cache Google Chrome (both Windows and iOS), Mozilla Firefox, Microsoft Edge, Safari (both MacOS and iOS), and Opera.
This article will instruct you on how to back up saved bookmarks from the Mozilla Firefox, Google Chrome, Apple Safari, Microsoft Edge, Opera and Microsoft Internet Explorer browsers.
Steps to follow to use Pima's self-enrollment portal to set up Duo multi-factor authentication to use a smartphone app, fob, or landline. You use Duo to verify your identity when logging in to College websites or web applications.
Answers to frequently asked questions about the purpose and use of Duo for multi-factor authentication to verify identity of people using single sign-on when logging in to Pima College browser-based pages and applications.
This article provides an overview of the steps required to connect to and map file shares.
This article provides an overview of the steps required to connect to and map file shares.
This article provides an overview of the steps required to connect to the GlobalProtect VPN which is required to access Banner, File Shares and Remote Desktop from outside the college
This article provides an overview of the steps required to connect to the GlobalProtect VPN which is required to access Banner, File Shares and Remote Desktop from outside the college
This guide is designed to help you reset your password on the MyPima portal, the online hub for Pima Community College students and faculty. If you've forgotten your password or need to update it for any reason, you're in the right place. Follow these step-by-step instructions to regain access to your account.
This article describes the process for upgrading the operating system on your College-owned Mac computer using the Self Service application.
This article covers the process of re-enabling editing of Office 365 files on MacOS.
As of 7/23/2022, the College license to use Symantec Endpoint Protection (SEP) expires, the terms of which require faculty and staff who had installed SEP on their personal devices to remove it. This article provides instruction on how to remove SEP from Windows PCs and Mac computers. It also includes recommendations from IT Security on free antivirus software to use in place of SEP.
This article provides step-by-step instructions on how to access the Zoom web portal, desktop client, and mobile app using your MyPima credentials.
Provides some common tips for using free public Wi-Fi safely.
Basic computer troubleshooting tips you can try instead of contacting the IT service desk. Also contains guidance on what information to supplly the service desk in case this troubleshooting advice does not fix the problem.
Guide to familiarize users with the hotspot device and procedure to connect to its Wi-Fi network, including troubleshooting information for common problems.
Provides details on the Stale Request error and workarounds to resolve the issue.
WiFi summary of networks and connection instructions.