Details
Students, Staff, and Faculty may receive the “Web Login Service - Stale Request” error when logging into MyPima or Pima services using Single Sign-On (SSO).
Workaround
Procedure
- Avoid using bookmarks; try accessing the webpage by typing the URL directly into the address bar.
- Close all tabs or browser windows that are receiving the Stale Request error.
- Clear your browser’s cache and cookies, then try again. You may need to restart your browser and/or computer.
- Navigate to MyPima and log out; then log back in.
If you still receive a Stale Request error on another webpage after logging into MyPima, try waiting 15-30 seconds for SSO authentication to complete. If the issue is still unresolved, please
submit a Help Desk request.
Cause
There can be a variety of reasons you encounter the Web Login Service Stale Request error:
- Session Timeout
- When accessing a website, you are given a limited amount of time to use it. Eventually, that time will expire, and you will be unable to access the website again until you refresh or log back in.
- Faulty Bookmarks
- When bookmarking a page, ensure that you bookmark the website itself, not the login form.
- Internet Connection Quality
- Slow or sporadic Internet can cause this error.
- Other Network Issues
- Because some networks may cause the Stale Request error, try using a different network to log in.