Web Login Service - Stale Request

Tags Error Browser

Details

Students, Staff, and Faculty may receive the “Web Login Service - Stale Request” error when logging into MyPima or Pima services using Single Sign-On (SSO).
Web Login Service - Stale Request Error Image

Workaround

  1. Close all tabs or browser windows that are showing the Stale Request error, then try accessing the site again.
  2. If that does not resolve the issue, follow our Basic Web Browser Troubleshooting - Public guide.

Cause

There can be a variety of reasons you encounter the Web Login Service Stale Request error:

  • Session Timeout
    • When accessing a website, you are given a limited amount of time to use it. Eventually, that time will expire, and you will be unable to access the website again until you refresh or log back in.
  • Faulty Bookmarks
    • When bookmarking a page, ensure that you bookmark the website itself, not the login form.
  • Internet Connection Quality
    • Slow or sporadic Internet can cause this error.
  • Other Network Issues
    • Because some networks may cause the Stale Request error, try using a different network to log in.

 

Request Account Support Print Article

Related Services / Offerings (1)

Help with MyPima Account
Need assistance with your MyPima account, including password resets, login issues, or accessing Pima systems like D2L, Office 365, or Google services? Request help here.