Introduction
This article provides instructions for connecting to Pima Community College wireless networks and offers solutions for common connectivity issues.
Pima-Guest WiFi
The Pima-Guest network is available for community members and provides 10 Mbps of bandwidth.
Connecting to Pima-Guest
To connect to the Pima-Guest network, follow these steps:
- Open the network Wi-Fi selection screen on the device, then select Pima-Guest.
- Read the terms of service and select Continue to the Internet, as shown below:
Common Issues with Pima-Guest
- Connection Drops Unexpectedly: Some mobile devices and laptops may periodically change MAC addresses. A change in the MAC address will break the wireless connection. To resolve this, repeat the connection steps listed above
- Terms of Service Do Not Appear: If the Terms of Service do not appear when connecting to the Pima-Guest network, try navigating to a website such as Google.com. Doing so should force the device to redirect to the Terms of Service Page
eduroam Wifi
The eduroam network is available for students, faculty, and staff from PCC or other eduroam member institutions and provides 40 Mbps of bandwidth.
Connecting to eduroam
To connect to eduroam, follow these steps:
- Enter the full institution email address (e.g., jsmith@pima.edu) and password when prompted for credentials.
- Select Trust if a certificate prompt appears.
- Certificate Prompts are a common requirement for iPad or iPhone devices.
- The device will maintain the connection unless you change your password.
Common Issues with eduroam
- Invalid Username or Password: Credentials for eduroam are managed by the home institution. Verify the password by signing in to the home institution's portal (such as MyPima) or contact the institution's IT support.
Reporting WiFi Technical Issues
If the steps above do not resolve the issue, please submit a ticket through our service labeled "Something is Broken."
When reporting a wireless issue, include the following details to ensure efficient support:
- Wireless Network (Pima-Guest or eduroam).
- Device make, model, and operating system version (e.g., iPhone 17, iOS 26).
- Device MAC Address if known.