Introduction
This article covers common causes and solutions for sign-in issues on Pima-owned computers and laptops, including account lockouts and password synchronization problems.
Details
Too Many Incorrect Password Attempts
- Repeatedly entering the wrong password can temporarily lock your account.
- Solution:
- Wait 15 Minutes: After five incorrect attempts, your account will be locked for approximately 15 minutes. Wait for the lockout period to expire before trying again.
- Reset Your Password (If Necessary):
- If you cannot recall the correct password, follow the steps in the MyPima Password Reset Process to create a new password.
- After resetting, ensure you use the new password when signing in.
Recently Changed Password While Off-Campus
- If you've recently changed your password while off-campus, the new password might not sync with your computer’s local password.
- Solution:
- While on a Pima Campus, connect to the PCC Access WiFi network to re-sync your password with your device.
- Once connected, use your updated password to log in.
For further assistance, please contact the IT Service Desk at 520-206-4900.