Using a Moxee Hotspot

Introduction

A Moxee Hotspot is a device you can use to wirelessly connect your computer or tablet to the Internet. It uses the cell phone network to transmit data to and from the Internet and channels that data through a WiFi network, which you can sign in to with your computer or tablet.

Device Operation

Press the Power button on the front of the device to turn it on.

Once the device is on, press the Menu button on the top of the device repeatedly to cycle through the options. Press the power button to select an option.

The device automatically returns to sleep mode after 30 seconds. Press the Power button to wake the device.

Photograph of Moxee hotspot device showing its startup screen. Arrows point to the device's Power and Menu buttons.

The following sections briefly describe each of the available options.

Device Information

This option displays device information, such as device designation and IP address.

Photograph of Moxee hotspot screens showing the Device Info option and details displays.
 

2.4G WIFI Info

This option displays the network name and password you use to connect to the 2.4G network.

Photograph of Moxee hotspot screens showing the 2.4G WiFi Info option and detail displays.
 

5G WIFI Info Menu

This option is not used in standard operation.

Photograph of Moxee hotspot screen displaying the 5G WiFi Info option.
 

Device Setting Menu

Device settings may assist with troubleshooting.

Photograph of Moxee hotspot screen displaying the Device Setting option.
 

WPS Active Menu

This option is not used in standard operation.

Photograph of Moxee hotspot screen displaying the WPS Active option.
 

How to Connect to the WiFi Network

  1. Press the Power button on the front of the device to turn it on.

Photograph of Moxee hotspot device showing its startup screen. Arrows point to the device's Power and Menu buttons.
 

  1. Press the Menu button on the top of the device to navigate through the options until you see the 2.4G Network option.

Photograph of Moxee hotspot screen displaying the 2.4G WiFi Info option.

  1. When the 2.4G WIFI Info displays, press the Power button to view the network details.

Photograph of Moxee hotspot screen displaying the 2.4G WiFi Info detail data.

The display shows the following four lines of text.

  • Title
  • WiFi Name
  • WiFi Security Type
  • WiFi Password
  1. In your computer or tablet’s network settings, locate and select the WiFi network name displayed on the hotspot device (example circled in red on the illustration shown here).

Photograph of Moxee hotspot screen displaying the 2.4G WiFi Info details with WiFi network name circled.

For general information on how to find your computer or tablet’s network settings so you can connect to a WiFi network, refer to one of the following:

  1. When prompted for a password or security key, enter the WiFi password number displayed on the hotspot device (example circled in red on the illustration shown here).

Photograph of Moxee hotspot screen displaying the 2.4G WiFi Info details with WiFi network password circled.

You have now signed on to the WiFi network.

Troubleshooting

  • If it seems as if the WiFi network is not present, make sure you have powered on the device, so that it can generate and transmit the WiFi signal.
  • If the device does not turn on, plug in the supplied charging cable, wait a few minutes, and then try again.
  • If the WiFi network is available but your computer or tablet cannot sign on to it, make sure you have correctly entered the WiFi password number displayed on your hotspot device (example circled in red on the illustration shown here).

Photograph of Moxee hotspot screen displaying the 2.4G WiFi Info details with WiFi network password circled.

  • If you can sign on to the WiFi network, but webpages or other web services (like email) do not respond, make sure both check boxes in Device Setting are checked.

Photograph of Moxee hotspot screen displaying the Device Setting details with Mobile Data and Data Roaming options selected.

  • Attempt a Hard Reset
    1. Locate the reset button, which is typically a small, recessed button on the side or bottom of the device.
    2. Use a paperclip or similar object to press and hold the reset button for about 10 seconds.
    3. Release the reset button and wait for the device to reboot. This process may take a few minutes.
    4. After the hard reset is complete, you will need to set up your Moxee Mobile Hotspot again, including creating a new Wi-Fi password and configuring any custom settings.
  • If none of the above resolves the problem, either submit a Report a Device Problem request or call 206-4900 for support.

 

Request Service Print Article

Details

Article ID: 147723
Created
Wed 8/17/22 4:12 PM
Modified
Tue 5/21/24 2:00 PM

Related Services / Offerings (1)

Hardware troubleshooting and repair for all PCC-owned computing devices assigned to employees and peripherals excluding printers.