Lost or Stolen Device

Introduction

This article describes what to do if the IT department has loaned you a device, such as a laptop, tablet, or phone, and you discover or determine that the device is lost or stolen.

Before You Begin

Do everything you can to verify that the device is not actually in your possession. For example:

  • Double-check every place you have been since you last remember having the device.
  • Double-check any area in which you typically use the missing device to ensure it is not simply misplaced.
  • If the missing device is a phone, ask a friend to call the number to see if you can hear the ringtone.

Steps to Take

  1. Call the Pima Community College Police Department (PCCPD) at 520-206-2700 to report the device as either lost or stolen. The Police Department will give you a police report number. Write down the number and keep it in a safe place where you will be able to find it when needed.
  2. Call the IT Service Desk at 520-206-4900 and provide as much of the following information as you have:
    • PCC Police report number
    • PCC asset tag number or serial number of the device
    • Brand and model of the device
    • Details about the device status
With the above information, the Service Desk will:
  • Create a ticket to document the status of the device.
  • Inform IT Security to remotely lock the device, if necessary.
 
  1. Await a response from PCCPD or the Service Desk for updates and crucial information.

Note

If you have reported the missing device to PCCPD and to the service desk, and you later locate the device, you must call both PCCPD and IT Service Desk again to report that you found the device.

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