Duo MFA - Adding a New Device

Introduction

This article provides instructions on how to add a new device, such as a smartphone or tablet, to your existing Duo account for two-factor authentication. It also includes steps for users who have lost access to their old device.

Instructions

1. Navigate to the Duo device management portal at this link: https://pima.login.duosecurity.com/devices and log in.
2. When prompted, enter your Duo code OR select "Other Options"
   
3. Once logged in, select the "Add a device" option.
   
4. Choose "Duo Mobile (recommended)" and follow the on-screen prompts to complete the setup.
   • For more details, you can reference the Duo Enrollment Quick Start Guide.

If You No Longer Have Access to Your Old Device

• If your original device is lost, stolen, or no longer working, we will need to verify your identity to add a new device.
• Please submit a Duo: Report an Issue request, and we will schedule a time to verify your ID.