Duo MFA - Not Receiving Push Notifications from Duo Mobile

Details

This article provides simple steps to follow if you're not getting Duo push notifications on your phone or tablet.

Solution

1. Check Your Internet Connection
   • Turn off Wi-Fi on your device and see if you get a push notification using your cellular data.
     • Ensure that you have a strong cellular signal.
2. Verify Your Device's Time and Date
   • An incorrect time on your device can prevent Duo notifications from arriving.
   • Go into your phone's settings and make sure the date and time are set to update automatically. Then restart your device and try again.
3. Reactivate Duo Mobile
   • If the steps above don't fix the issue, you may need to reactivate your Duo Mobile app 
   • To reactivate the app, please follow the Duo MFA Enrollment Quick Start Guide to add a Duo Mobile device.
     • If you are unable to activate Duo mobile, please submit a Duo: Report an Issue request.