Help with features of Cisco desk phones as well as the Webex Calling app for both desktop computers and mobile devices.

Articles (24)

Pinned Article Quick Start Guide for the Webex App

This article contains a three-page Quick Start Guide for the Webex App as a PDF file you can view or download. It contains an overview of the Webex Calling app, as well as short step-by-step procedures for common tasks you might perform using the app. This article also features links to articles that detail each task separately.

Pinned Article Quick Start Guide for Your Cisco Phone

This article contains a two-page Quick Start Guide for the Cisco Phone hardware as a PDF file you can view or download. It contains an illustration that identifies the phone controls, as well as short step-by-step procedures for common tasks you might perform using the phone. This article also features links to articles that detail each task separately.

Accessing Voice Messages Using the Webex App

This article describes how to use the Webex App to find and hear voicemail messages.

Adding a Contact Using the Webex App

This article describes the steps to add an internal or external contact to your personal list of phone numbers you regularly call.

Adjusting Display Contrast on Your Cisco Phone

This article describes the steps to adjust the contrast of your Cisco phone’s display.

Conducting Conference Calls on Your Cisco Phone

This article describes the steps to initiate conference calls and add or remove call participants.

Enabling the Multi Call Window Feature in the Webex App

Provides instructions to enable the Multi Call Window feature on the Webex App.

Forwarding Calls From Your Cisco Phone

This article describes the steps to forward calls from your Cisco phone so you can answer calls at a different number when you are away from your desk.

Forwarding Calls Using the Webex App

This article describes the steps to implement call forwarding and how to add a new number to which to forward a call.

Making Calls Using the Webex App

Provides instructions on making calls through the Webex App.

Making Calls Using the Webex Mobile App

This article describes how to use the Webex mobile app to initiate a phone call.

Putting a Call on Hold on Your Cisco Phone

This article describes the steps to use the Hold features on your Cisco desk phone.

Recording a Custom Voicemail Greeting on a Cisco Phone

This article describes the steps on how to record a custom voicemail greeting on your Cisco phone.

Resetting Your Voicemail PIN on the Self-Service Portal

This article describes steps to use the online Self-Service Portal to reset your voicemail PIN.

Searching the Directory on Your Cisco Phone

This article describes the steps to use you Cisco phone to find and call a contact in the college directory.

Selecting a Ringtone on Your Cisco Phone

This article describes the steps to choose your ringtone.

Sending Webex Voicemail to Your Email

This article describes steps to follow to have Webex calling send transcriptions of voicemails received at your phone number to an email address you specify.

Setting Up a Custom Voicemail Greeting on the Self-Service Portal

This article describes the steps on how to set a custom voicemail greeting on your Cisco Webex App.

Setting Up Voicemail on Your Cisco Phone

This article describes the steps for first-time voicemail setup on your Cisco phone or Webex app.

Transferring a Call on Your Cisco Phone

This article describes the steps to use your Cisco desk phone to transfer a call to another person.

Using Redial on Your Cisco Phone

This article describes the steps to redial the last number dialed on your Cisco phone.

Using Speakerphone on Your Cisco Phone

This article describes the steps to answer or place a call using speakerphone features on your Cisco phone.

Using Your Phone in a Call Queue

Provides a basic overview of using your phone for a call queue.

Using Your Webex App in a Call Queue

Provides a basic overview of using the Webex app to handle calls in a call queue.