“Password must be changed” message on borrowed library devices

Details

  • Screenshot of the Windows Login screen showing the message The user's password must be changed before signing in. Below the message is an OK button and a Cancel button.When logging into a Windows computer borrowed from the Pima Community College library system, you may receive a message stating, “The user’s password must be changed before signing in.”
  • This refers to the password used to sign in to the laptop, not your MyPima/Student Email password.
  • This password change can be done directly on the laptop and does not require IT or library staff to update the password. 

 

 

 

Solution

Procedure

  1. On the screen displaying the “Password must be changed before signing in” message, click OK.
  2. On the following screen, the current password is automatically filled into the top box. Enter a New password in the second box.
    Screenshot of the Windows login screen with three text boxes. The top one has dots indicating a password has already been typed in. The following box says "New password" and the last box says "Confirm password.
  3. In the Confirm password box, type the password again, and then press Enter to set the new password.
  4. You may encounter the “Unable to update the password” error shown below, indicating that your new password does not meet the requirements. Try making the password longer, adding special characters, removing any personal details like your name or date of birth, and ensuring it’s different from any passwords you’ve used before.
    A screenshot of the error message, which says Unable to update the password. The value provided for the new password does not meet the length, complexity, or history requirements of the domain.
  5. After setting a new password that meets the requirements, use the new password to sign in to the laptop.

 

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