How to Launch and Sign-in to the Global Protect VPN

Introduction

This article provides step-by-step instructions on how to connect to the GlobalProtect VPN. VPN access is essential for secure remote connections to institutional resources.

Requirements

• VPN Access Request: A VPN Access Request must be submitted before logging into the VPN.
  • If you have not requested VPN access, please submit a VPN Access Request ticket. 
• GlobalProtect App: Ensure the GlobalProtect application is installed on your device.
  • If you cannot locate or install the app via the Workspace One Intelligent Hub, please submit a ticket.
    • Initial Login to the Intelligent Hub - Windows
    • Initial Login to the Intelligent Hub - macOS
• DUO Mobile App: Ensure that you have activated DUO Mobile and can receive DUO codes.
  • Follow the Duo MFA Enrollment Quick Start Guide for additional information.

Instructions

1. Open the GlobalProtect Software
   • Search for GlobalProtect in the Windows or Mac search bar.
     or
   • Search for the GlobalProtect icon in the taskbar on Windows or Mac.
     
   • If the app is not available, please submit a ticket for assistance.
2. Enter the Portal Address
   • When the Welcome screen appears, select "Get Started."
     
   • On the next page, enter the following address: pcc-vpn.pima.edu
     
   • Click Connect.
3. Sign In with Your Pima Credentials
   • Enter your Pima username and password.
     
   • Click Sign In.
4. Authenticate with DUO
   • Enter your six-digit DUO code from one of the following methods and click Sign In:
     1. Duo Push: Type 1 to receive a push notification.
     2. Phone Call: Type 2 to get a phone call with your DUO code.
     3. SMS Passcode: Type 3 to get a text message with your DUO code.