How to Launch and Sign-in to the Global Protect VPN

This article provides an overview of the steps required to connect to the GlobalProtect VPN which is required to access Banner, File Shares and Remote Desktop from outside the college

Introduction

This article provides step-by-step instructions on how to connect to the GlobalProtect VPN. VPN access is essential for secure remote connections to institutional resources.

Requirements

• VPN Access Request: A VPN Access Request must be submitted before logging into the VPN.
  • If you have not requested VPN access, please submit a VPN Access Request ticket. 
• GlobalProtect App: Ensure the GlobalProtect application is installed on your device.
  • If you cannot locate or install the app via the Workspace One Intelligent Hub, please submit a ticket.
    • Initial Login to the Intelligent Hub - Windows
    • Initial Login to the Intelligent Hub - macOS
• DUO Mobile App: Ensure that you have activated DUO Mobile and can receive DUO codes.
  • Follow the Duo MFA Enrollment Quick Start Guide for additional information.

Instructions

1. Open the GlobalProtect Software
   • Search for GlobalProtect in the Windows or Mac search bar.
     or
   • Search for the GlobalProtect icon in the taskbar on Windows or Mac.
     
   • If the app is not available, please submit a ticket for assistance.
2. Enter the Portal Address
   • When the Welcome screen appears, select "Get Started."
     
   • On the next page, enter the following address: pcc-vpn.pima.edu
     
   • Click Connect.
3. Sign In with Your Pima Credentials
   • Enter your Pima username and password.
     
   • Click Sign In.
4. Authenticate with DUO
   • Enter your six-digit DUO code from one of the following methods and click Sign In:
     1. Duo Push: Type 1 to receive a push notification.
     2. Phone Call: Type 2 to get a phone call with your DUO code.
     3. SMS Passcode: Type 3 to get a text message with your DUO code.