My Recently Visited Services
Request VPN access to allow remote connections to the PCC network to access internal services including Banner, file shares, HVAC systems, or WinSCP.
Ensure you are signed-in in the top right corner of the page to see our full list of supported services. Use this general request form if you are unable to locate a more specific service via the Service Catalog above.
Ask questions regarding SLO, PLO, CLO or any type of learning outcome, along with Program Review questions or issues. This service should also be used to ask questions or report issues regarding the eLumen system and/or training.
Submit a ticket to notify us of any IT-related issues affecting your hardware, software, or services.
Duo Multi-Factor authentication (MFA) is used to verify your identity to help keep your access secure.
Submit a request to purchase IT hardware or get a quote.
Need help with your CIS class virtual machine? Use this form to submit a help request!
Request a new phone, phone move, or other phone-related service.
Request local administrator privileges for a PC/Mac workstations only.
Note: This ticket is NOT to request access to another employee's Y drive, Google Drive or other network drives. Please place a Google Service ticket for any Google-related services. (Service Catalog>Email, Calendars & Collaboration>Google Services)
Reset your password 24 hours a day / 7 days a week by answering your security questions or by email
Use this service to request a special role on a course you do not directly teach.
Need assistance with your MyPima account, including password resets, login issues, or accessing Pima systems like D2L, Office 365, or Google services? Request help here.
Hardware troubleshooting and repair for all PCC-owned computing devices assigned to employees and peripherals excluding printers.
Review the accessibility of software, apps, websites, and D2L courses.
Technical assistance for Pima-owned software: Installation, general usage, troubleshooting errors, and assistance with contacting technical support.
Report a CQI problem with something other than the services above (Catalog/Curriculum, Assessment, Banner Course or Program Change, or Course Substitution/Waivers).
Investigate whether textbook is available for a course, and verify whether a textbook is Accessible for readers with disabilities.