Adobe Error - "Your request could not be completed. Adobe Acrobat license has either expired or not been activated."

Tags Adobe Acrobat

Introduction

This article provides troubleshooting steps for the error message: "Your request could not be completed. Adobe Acrobat license has either expired or not been activated." when using Adobe Acrobat to create PDFs, and is often caused by a background process that isn't running correctly.

Instructions

Follow these steps to resolve the error and successfully create your PDF.

  1. Open Task Manager: Press Ctrl + Shift + Esc to open the Windows Task Manager.
  2. End the Process: In the Processes tab, find and selectacrotray.exe, then click End task.
  3. Attempt to Create the PDF: After ending the process, try creating the PDF again.

If the error continues, please submit a Report a Software Problem ticket.

Print Article