"There was a problem processing your authentication..." - D2L/Brightspace Error

Details

When attempting to log in to D2L, you may receive the following error message: 

  • "There was a problem processing your authentication. Your username/password was invalid, or your particular user does not exist on our system. If you have any questions, please see your system administrator."

Solution

  1. Follow the steps in the Clearing Browser Cache and Cookies Article.
  2. If this does not resolve the issue, submit a request for D2L/Brightspace Support.
Request Service Print Article

Related Articles (2)

Clearing Browser Cache and Cookies
How to delete temporary browser files, such as cookies, cached images and site data, etc. Clearing the cache can resolve some instances of anomalous browser behavior. Includes instructions for clearing the cache Google Chrome (both Windows and iOS), Mozilla Firefox, Microsoft Edge, Safari (both MacOS and iOS), and Opera.
D2L/Brightspace Software Overview
This article provides an overview of the D2L/Brightspace software.

Related Services / Offerings (1)

D2L/Brightspace Support
General D2L/Brightspace support if no other services apply.