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This article provides basic troubleshooting steps to resolve issues when web pages fail to load correctly in a web browser. Following these steps can often resolve display errors, login loops, or connectivity issues before contacting the IT Service Desk.

How to delete temporary browser files, such as cookies, cached images and site data, etc. Clearing the cache can resolve some instances of anomalous browser behavior. Includes instructions for clearing the cache Google Chrome (both Windows and iOS), Mozilla Firefox, Microsoft Edge, Safari (both MacOS and iOS), and Opera.

Provides details on the Stale Request error and workarounds to resolve the issue.

Answers to frequently asked questions about the purpose and use of Duo for multi-factor authentication to verify identity of people using single sign-on when logging in to Pima College browser-based pages and applications.

This article contains information and suggestions that may remove causes of early or unexpected Banner timeout instances.