D2L/Brightspace Software Overview

Overview

PimaOnline utilizes D2L/Brightspace as its Learning Management System (LMS). This platform facilitates a wide range of online and hybrid courses, allowing for flexible learning opportunities. Through Brightspace, PCC students can access course materials, submit assignments, participate in discussions, and take assessments from any location with Internet access.

Documentation

Troubleshooting

  • Basic Troubleshooting
  • Problem: ​​​​​​​Missing Courses
    • Solution: ​​​​​​​Students who have registered for classes, but the classes are not appearing in D2L, should be directed to reach out to pcc-enroll@pima.edu.

Access Information

  • D2L is accessible by current Students and Faculty and can be accessed via the login portal:
  • D2L uses Single Sign-On with the user's MyPima credentials to log in.

Getting Support

Vendor Support

Internal Support

  • Students
    • If a Student has issues or questions in regards to D2L, they should be directed to one of the contacts listed below.
    • When directing Students to D2L Support, ask them to provide the following information:
      • Class Number (CRN)
      • Student Username
      • Student A Number
      • A detailed description of their issue or question.
  • Faculty
    • If a Faculty member has issues or questions in regards to D2L or requests training, direct them to Pima's D2L support.
    • When directing Faculty to D2L Support, ask them to provide the following information:
      • Class Number (CRN)
      • Faculty Username
      • A detailed description of their issue or question.
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Details

Article ID: 106959
Created
Wed 5/6/20 10:08 AM
Modified
Tue 10/15/24 3:36 PM

Related Articles (2)

Logging into D2L
This article provides step-by-step instructions for students on how to log into D2L Brightspace, the online learning platform. It is designed to assist students in accessing their course materials and resources.
Pima FastTrack Support Overview
This article covers support and troubleshooting information for Pima FastTrack students.

Related Services / Offerings (8)

Course Cloning Request
Use this service to request a CRN to be cloned in D2L.
D2L Quality Review Services
Use this service to request a list of all broken links for a course you teach or maintain and/or a quality review spot check for courses you teach or maintain.
D2L third party tools request
D2L third party tools (LTI) requests.
D2L/Brightspace Announcement Request
Request an announcement be made through the D2L Channels
D2L/Brightspace Support
General D2L/Brightspace support if no other services apply.
Master Course Elevation Request
Use this service to request a new Master Course Elevation be put in place or an old Master Course to be replaced.
Role Request
Use this service to request a special role on a course you do not directly teach.
Shell Request
Use this service to request that a new Shell course be created.