Duo MFA Enrollment Quick Start Guide

Steps to follow to use Pima's self-enrollment portal to set up Duo multi-factor authentication to use a smartphone app, fob, or landline. You use Duo to verify your identity when logging in to College websites or web applications.

Getting Started with Duo MFA Using Self-Enrollment

This article describes the self-enrollment process using the device management page.

1. In a new tab or window, open the self-enrollment portal. The new tab or window allows you to switch back to this page as you walk through the process.

2. If this is your first time using Duo, the Welcome to Duo Security page opens.

3. Select Next. The Select an option page opens.

4. Use the following information to decide which verification method you want to use.

• Duo Mobile is an app for Android, iPhone (or iPad) and is the recommended option for anyone who has a smartphone or a tablet with a data connection. See Duo Mobile App steps.
• Security key, also known as a fob, is an option only if you don’t have a smartphone or a basic phone with which to receive an SMS (text) verification code. To obtain a fob, you must create an IT service request. Supply chain issues have limited fob availability and caused delays. See Security key steps.
• Phone number is the option to have a code sent via text to your basic cell phone, or to receive a voice call on your landline. This option not only costs the College more than the Duo Mobile app, but it is also the least secure option. You can use this option while you wait for a fob to become available. See Phone number steps.

Duo Mobile App steps:

You can complete this process by using either two devices, such as a computer and a smartphone or tablet, or a single device, such as a smartphone. The steps for each configuration differ somewhat. Steps for the two-device configuration are immediately below. Tap the following link to jump to steps for smartphone only.

Steps for Two Device Configuration

1. On the Select an option page, select Duo Mobile. The Enter your phone number page opens.

2. Choose the applicable one of the following two options:

• If you plan to use a tablet, select I have a tablet toward the bottom, and then skip to step 4.
• Verify the country code is correct, enter your 10-digit phone number, and then select Add phone number.

3. Verify the phone number displayed is correct, and then select Yes, it’s correct.

4. When you see the Download Duo Mobile page (shown here), open the app store for your phone or tablet.

5. In your app store, search for the Duo Mobile app.

6. Download and then open the app. The Welcome screen opens.

7. Tap Continue. The Add your account screen opens.

8. Tap Use a QR code, and when prompted, allow access to your device’s camera. The Add account screen opens.
9. Switch back to the computer, and then on the Download Duo Mobile page, select Next. The page displays a QR code.

10. Switch to your phone or tablet and point its camera at the computer, focusing on the QR code.

11. When the QR Code scan is successful, the computer briefly displays a green check mark and then shows a message confirming enrollment of your device to your Duo account.

12. Select Log in with Duo.
13. On your phone or tablet, on the Name your account to continue screen, tap Next. The Name account screen opens.

14. Enter a name or accept the default and tap Save. The Account linked! screen opens.

15. Tap either Practice Now (for training on responding to push verification requests) or Skip.
16. When the Improving your experience screen opens, IT Security recommends you tap Turn off.

17.  The Almost there screen opens. Its message indicates you are now set up to use Duo MFA when you sign in to Pima College single sign-on web pages and web applications.
18. To see what the new login process with Duo MFA looks like, watch this short video.

Steps for Smartphone Only

1. On the Select an option page, tap Duo Mobile. The Enter your phone number page opens.

2. Choose the applicable one of the following two options:
   1. If you plan to use a tablet, tap I have a tablet toward the bottom, and then skip to step 4.
   2. Verify the country code is correct, enter your 10-digit phone number, and then tap Add phone number.
3. Verify the phone number displayed is correct, and then tap Yes, it’s correct.

The Download Duo Mobile page opens.

4. Open the correct app store for your phone or tablet: the Apple App Store or the Google Play Store. (Both of those links open the respective app store screen for the Duo Mobile app.)

5. Download and then open the app. The Welcome screen opens.

6. Switch back to the browser, which should still be displaying the Download Duo Mobile page. Tap Next. The Open Duo Mobile page opens.

7. Tap Continue. A confirmation query appears.

8. Tap Open. The Duo Mobile app opens and momentarily displays a Registering your device message.

9. If the app does not proceed to the next screen, tap Continue. The app displays the Name account screen.

10. Accept the default account name of Pima Community College or change it to a name you prefer, and then tap Done. The app then displays the Accounts screen. If you switch to the browser, it displays a confirmation page. You are now set up to use Duo MFA when you sign in to Pima College single sign-on web pages and web applications.
11. To see what the new login process with Duo MFA looks like, watch this short video.

Security Key (fob) steps

How to set up a security key (or fob) will be described here when fobs become generally available.

 

Phone Number steps

1. On the Select an option page, select Phone number. The Enter your phone number page opens.

2. Verify the country code is correct and enter your 10-digit phone number with hyphens. If the number you are enrolling is a landline, be sure to check the This is a landline phone box. If it is a basic cell phone, then make sure the check box is clear.
3. Select Add phone number. If you’re enrolling a landline, the Enter an extension page opens.

4. If your landline has no extension, select Skip this step, otherwise enter the extension, and then select Add extension. A page opens to double-check the number you entered.

5.  Verify the phone number displayed is correct, and then select Yes, it’s correct. The Added phone page opens. The page varies, depending on which kind of phone number you enrolled.

 

If you have questions or encounter issues, create an IT Support Ticket or contact the Service Desk at 520-206-4900.