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Basic Web Browser Troubleshooting
Basic Web Browser Troubleshooting
Clear Cache and Cookies
If you encounter issues with a service, start by
Clearing Cache and Cookies
of the browser you are using.
Try a Different Browser
If the issue persists, try accessing the service using a different browser.
Reboot the Device
If the issue persists, try rebooting your device.
Try a Different Computer
If the issue continues to persist, try accessing the service from a different computer.
If the issue persists,
repeat steps 1-3
on the new computer.
Gather Information and Escalate
If none of the previous steps resolve the issue,
gather as much information as possible
, including
screenshots
,
error messages
and any
troubleshooting steps attempted
.
Escalate the ticket to
USS - Escalations
to review and reassign to the proper teams.
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Details
Article ID:
155655
Created
Wed 5/17/23 1:58 PM
Modified
Tue 10/15/24 9:09 AM
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://service.pima.edu/TDClient/1920/Portal/KB/ArticleDet?ID=155655">https://service.pima.edu/TDClient/1920/Portal/KB/ArticleDet?ID=155655</a><br /><br />Basic Web Browser Troubleshooting<br /><br />Provides basic troubleshooting steps to attempt before escalating web application tickets.