eBar and ePar Technical errors - Troubleshooting

The following triage steps apply to issues involving eBAR and ePAR requests.

1. Attempt Basic Web Browser Troubleshooting
   • Follow the steps below for Basic Web Browser Troubleshooting:
     • Basic Web Browser Troubleshooting Article
2. Attempt Additional Troubleshooting
   • ePAR - "Sorry, this page isn't available."
     • Staff may receive the following error: "You are not authorized to access this page. Access denied by Page security check."
     • Ensure that the staff member has an active job, if they do, direct them to HR to confirm they have been granted access.
3. Gather Information
   • If the issue persists after attempting the basic web browser troubleshooting steps, gather as much information as possible, including screenshots, error messages and any troubleshooting steps attempted.
4. Escalate the Ticket
   • Once you have gathered the necessary information, escalate the ticket to the ES - Triage/Intake team for further assistance.