Basic Web Browser Troubleshooting

Provides basic troubleshooting steps to attempt before escalating web application tickets.

1. Clear Cache and Cookies
   • If you encounter issues with a service, start by Clearing Cache and Cookies of the browser you are using.
2. Try a Different Browser
   • If the issue persists, try accessing the service using a different browser.
3. Reboot the Device
   • If the issue persists, try rebooting your device.
4. Try a Different Computer
   • If the issue continues to persist, try accessing the service from a different computer.
   • If the issue persists, repeat steps 1-3 on the new computer.
5. Gather Information and Escalate
   • If none of the previous steps resolve the issue, gather as much information as possible, including screenshots, error messages and any troubleshooting steps attempted.
   • Escalate the ticket to USS - Escalations to review and reassign to the proper teams.