Pima Reports - Troubleshooting

The following triage steps apply to issues involving the Pima Reports system.

1. Attempt Basic Web Browser Troubleshooting
   • Follow the steps below for Basic Web Browser Troubleshooting:
     • Basic Web Browser Troubleshooting Article
2. Gather Information
   • If the issue persists after attempting the basic web browser troubleshooting steps, gather as much information as possible, including screenshots, error messages and any troubleshooting steps attempted.
     • Include the following additional information:
       • The Report where the error is occurring.
3. Create the Ticket
   • Once you have gathered the necessary information, create a Report a Pima Reports Problem ticket.
   • Ensure that the Requestor is set to the caller and then submit the ticket.