Printer Support


Get support for printing including ordering toner, reporting problems, or requesting help. 


Employee Printing

Pima Community College provides printer troubleshooting and support for employee printing.

To initiate maintenance, service, or toner replacement for your printer, please ensure that you have the Printer ID available. This information is located on the identification sticker attached to the printer, as shown in the image below. Once you have the Printer ID, you can use this service to submit the ticket. 

Uploaded Image (Thumbnail)

Additional services include:

  • Connecting to a printer.
  • Adding a printer to your computer.
  • Printing to Banner.

Ordering New Toner Cartridges

For new toner cartridge requests, please contact HP directly using the information below. Make sure to provide your Printer ID when making the request. IT will handle the installation of the toner.

HP Managed Printer Service Support

Student Printing

Pima Community College uses WEPA for pay-for-print student printing. WEPA printing kiosks are located at each campus. Students can pay for printing directly at the kiosks or load credit into their WEPA accounts.

For assistance with Wepa printing problems related to account issues, i.e. cannot log in to WEPA account, funds not showing up in the account, etc., please contact Wepa Support directly.

WEPA Support

  • Phone: 800-675-7639
    • Monday-Friday 6am - 6pm CST
  • Email:

For all other printer support, use this service to submit a ticket.

Additional Resources

  1. Printer Cartridge Installation / Replacement Service
  2. HP Managed Printer Service Support 
  3. WEPA Support
    • Phone: 800-675-7639
      • Monday-Friday 6am - 6pm CST
    • Email:
Request Service

Related Articles (3)

Describes the process for adding a printer to your college-owned Mac computer using PrinterLogic software.
Describes the process for adding a printer to your college-owned Windows laptop using PrinterLogic software.
This article provides instructions on sending faxes from within the college.


Service ID: 31421
Fri 11/2/18 2:16 PM
Mon 7/8/24 12:20 PM