MyPima Password Reset Guide

This article will guide you through resetting or changing your password using the new Self-Service Password Reset system. This tool allows you to manage your account securely by using your username, security questions, and Duo multi-factor authentication (MFA).

Introduction

This article is a guide to resetting or changing your password using the Self-Service Password Reset system. This tool provides secure password management by requiring you to enter your MyPima username, answer security questions, and use Duo multi-factor authentication (MFA) before you can change your password.

Requirements

• You must be enrolled in Duo multi-factor authentication (MFA).
• You must have set up your security questions.

Instructions

1. Go to the Self-Service Password Reset page.
2. Enter your MyPima username.
3. Answer your security questions.
4. Create a new password.
5. After your password change succeeds, you can expect two confirmation emails within a few minutes.

Getting Support

Go to the MyPima Password Reset - Common Issues article, which lists ways you can fix common issues and errors you may encounter when resetting your MyPima password.

Need Help? 
Do either of these:

• Click the Request Account Support big blue button in this article.
• Submit a Help with MyPima Account ticket.