MyPima Password Reset Guide

Introduction

This article is a guide to resetting or changing your password using the Self-Service Password Reset system.

Requirements

• Security Questions and Duo Multi-Factor Authentication are required for staff to reset their password.

Instructions

1. Go to the Self-Service Password Reset page.
   
2. Enter your MyPima username.
3. You will then be prompted to select a method to reset your password.
   
   1. Answer Security Questions (Staff and Students)
      • This option will then prompt you to enter answers to your three security questions that you set up prior to resetting your password.
   2. Send an email (Only Students)
      • You will receive an email to the address you used when you applied to the college.
      • If you do not receive an email, please Request Account Support.
   3. Authenticate via Duo (Only Students)
      • This option requires the Duo Mobile app and must have been set up prior to resetting your password.
4. Once you have authenticated, you will be prompted to create a new password.
   
5. After your password change is successful, you can expect to receive two confirmation emails within a few minutes.
   

Getting Support

Go to the MyPima Password Reset - Common Issues article, which lists ways you can fix common issues and errors you may encounter when resetting your MyPima password.

Need Help? 
Do either of these:

• Click the Request Account Support big blue button in this article.
• Submit a Help with MyPima Account ticket.