How Do I Fix Problems Signing In to MyPima or College Apps?

Introduction

This article provides easy steps to fix common problems when you cannot sign in to Pima Community College websites. These steps help you check your account status, verify your login information, fix browser issues, and find out how to get more help if you are still stuck.

Details

Check Account Status

To determine if your account is active and ready to use, follow these steps:

• Verify if the account is inactive due to time away from the college.
  • If you have not taken classes in more than 3 years, the account will be marked as inactive.
  • If you applied to take non-credit courses (classes for personal or job skills that do not count toward a degree, such as GED, Adult Ed, or certificates), the account will be marked as inactive 90 days after the last class ends.
• Reapply to Pima to regain access if the account is currently inactive.

Check Your Username and Password

To make sure you are entering your login information correctly, follow these steps:

• Confirm your username is correct.
  • The username is the first part of your email (example: jsmith5) and can be found in your acceptance email.
• Type your password carefully.
  • Check that the "Caps Lock" is off on your keyboard.
  • Passwords are case-sensitive and must be typed exactly as they were created.
• Use the right format for the page you are using:
  • On the MyPima SSO page, use only your username.
  • For Google, Microsoft Office, or other Pima applications, you may need to enter your full email address (example: jsmith5@pima.edu).

Fix Web Browser Problems

Sometimes, your web browser (such as Chrome or Safari) saves outdated information that can cause errors. To fix browser issues, follow these steps:

• Try to sign in using a "Private" or "Incognito" window to see if the error goes away.
• Clear your browser's history and cookies to delete old, broken data.
• Try using a different web browser or another computer.

Reset Your Password

If you still cannot get in after checking your username and browser, follow these steps:

• Try changing your password using the MyPima Password Reset Guide.

Need Help?

If you still encounter an error message after attempting the troubleshooting steps above, please submit a Help with MyPima Account request so that an IT team member can assist you with resolving the issue.