MyPima Password Reset - Common Issues

Description

This article provides a list of common issues and errors you may encounter when resetting your MyPima password and ways to fix them.

Table of Contents

• Password Requirements
• Red Text Appears Under the Password Box
• Error: "SailPoint is configured to require security questions..."
• I've Forgotten My Security Questions, but I Know My Password
• I've Forgotten Both My Password and Security Questions
• Invalid Entry for the "Username" Field
• Error: "The server did not find a current representation for the target resource."
• Error: Account Not Found
• Error: Access Denied
• I am not receiving the recovery email
• I don't know my A Number

Solutions

Password Requirements

To successfully reset your password, ensure it meets the following criteria:

• Password must be between 15 and 127 characters long.
• Password must include at least one letter.
• Password can include special characters, except:
  • ":" or any non-English characters (e.g., accented letters or non-Latin scripts).

Red Text Appears Under the Password Box

This means your password doesn’t meet the requirements. Make sure your password is long enough and contains a mix of uppercase letters, lowercase letters, numbers, and special characters.

Error: "SailPoint is configured to require security questions..."

You have not set up your security questions.

• You may also see this error if there is a problem with Duo authentication.
• If you forgot your password and see this error, contact the IT Service Desk for assistance.

I've Forgotten My Security Questions, but I Know My Password

You can log in and update your security questions through the account settings page.

I've Forgotten Both My Password and Security Questions

The IT Service Desk will need to verify your identity before helping you reset your account.

Invalid Entry for the "Username" Field

An invalid character has been entered; usernames must not contain capitalized letters or special characters.

Error: "The server did not find a current representation for the target resource."

If you receive this error message, please Request Account Support for further assistance.

Error: Account Not Found

Your account has not been found in our system. Verify that you are entering the correct username.

• If you are unsure of your username, you can find it using your A# in the Forgot Username tool.

Error: Access Denied

A permissions issue is preventing the password reset process. Please Request Account Support for further assistance.

I am not receiving the recovery email

Check your Spam folder in your email. If the email is still missing, please Request Account Support for further assistance.

I don't know my A Number

If you are unsure of your A number, check your personal email for your acceptance email, which will include your A number.

• If you still cannot locate your A number, please Request Account Support for further assistance.

Getting Support

Need Help? 
Do either of these:

• Click the Request Account Support big blue button in this article.
• Submit a Help with MyPima Account ticket.