MyPima Password Reset - Common Issues

Introduction

This article provides a list of common issues and errors you may encounter when resetting your MyPima password and ways to fix them.

Details

Password Requirements

• To successfully reset your password, ensure it meets the following criteria:
  • Password must be between 15 and 127 characters long.
  • Password must include at least one letter.
  • Password can include special characters, except:
    • ":" or any non-English characters (e.g., accented letters or non-Latin scripts).

Invalid entry for the "Username" field:

• This error means that an invalid character has been entered, usernames must not contain capitalized letters or special characters.

Error: Account not found:

• This error means that your account has not been found in our system, verify that you are entering the correct username.
• If you are unsure of your username you can find it using your A# in the Forgot Username tool.

Error: Access Denied: 

• This error indicates a permissions issue preventing the password reset process. Please contact the IT Service Desk at 520-206-4900 for further assistance.

I don't know recovery questions:

• Please reach out to the IT Service Desk at 520-206-4900.

I am not receiving the recovery email:

• Check your Spam folder in your email, if the email is still missing, please reach out to the IT Service Desk at 520-206-4900.

I don't know my A Number:

• If you are unsure of your A number, check your personal email for your acceptance email, this will include your A number.
• If you still cannot locate your A number, please reach out to the Pima Outreach Team and request your A number at 520-206-4545