How do I update my phone number?

phone DUO MFA 2fa MyAccountManager Multifactor Authentication Mobile CellPhone Duo-Mobile

Question

How do I update my phone number?

Answer

Depending on which system you need to update, follow the appropriate link below:

Personal Information (MyPima/Banner):
- To update your personal phone number, follow the steps outlined in the Updating Personal Information article.
Duo Multifactor Authentication (MFA):
- If you still have access to your old device or phone number, follow the steps in the Duo MFA - Adding a New Device to an Existing Duo Account article.
- If you do not have access to your old device or phone number, you must submit a service request as detailed in the Duo MFA - How Do I Recover Access to Duo MFA After Losing or Replacing My Phone? article.
MyAccountManager Two-Step Verification (MFA):
- To update the phone number for MyAccountManager, contact the Accounts Receivable Services (ARS/Bursars) team. More information is available in the MyAccountManager Two-Step Verification Not Working article.

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