This article provides basic troubleshooting steps to resolve issues when web pages fail to load correctly in a web browser. Following these steps can often resolve display errors, login loops, or connectivity issues before contacting the IT Service Desk.
Details
To troubleshoot web pages that are not loading, follow these steps:
Clear Cache and Cookies
If web pages encounter errors or display outdated information, start by clearing the browser's cache and cookies. This action forces the browser to download the most recent version of the web pages.
Use Incognito Mode or a Different Browser
To determine if a browser extension or specific setting is causing the issue, try the following:
- Open the web pages in Incognito or Private Browser mode. If the web pages work here, a browser extension is likely the cause of the problem.
- Try accessing the web pages using a different browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari.
Check Connectivity and Network Settings
Ensure the device has a stable connection to the internet:
- Verify internet connectivity by attempting to load a known, reliable site, such as google.com
- If the device is using a VPN, disconnect the VPN and retry loading the web pages.
- If the device is on a work or school network, a firewall may be blocking the web pages. Try switching to a different network or a mobile hotspot to test accessibility.
Check for Browser Updates
Ensure the web browser is running the latest version:
- Chrome: Click the three-dot More menu, hover over Help, and click About Google Chrome.
- If an update is available, select Relaunch to complete it.
- Firefox: Click the menu button (three lines), select Help, and click About Firefox.
- If an update is available, select Restart to Update to complete it.
- Edge: Select Settings and more, select Settings, and then select About Microsoft Edge.
- If an update is available, select Restart to complete it.
Restart the Device and Verify System Clock
A basic system restart can resolve underlying issues affecting web pages:
- Close the web browser completely, then restart the computer.
- Check the device's system clock.
- The date and time must be accurate; incorrect time settings may cause errors, preventing web pages from loading.
Verify Service Status
If the website experiencing problems is a Pima service, check if specific College web pages are experiencing a known outage or scheduled maintenance.
Try a Different Device
If the web pages still won't load, try accessing them on a different computer. If the web pages load on the other computer, then the issue is specific to the original computer or its settings.
Need Help with a Web Page or Web Service?
If you need help with a web page or a web service, please submit a ticket using our "Something is Broken" service, and we will be happy to assist you.