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Introduction
This article provides instructions on how to add a new smartphone or tablet to an existing Duo multi-factor authentication (MFA) account. It also provides recovery steps for users who have lost access to their original Duo-registered device.
How to Add a New Device to Duo
- Access the Portal: Navigate to the Duo Device Management Portal at: https://pima.login.duosecurity.com/devices.
- Authenticate: Log in with your credentials. When prompted for MFA, enter a Duo code or select the "Other Options" link on the login screen to choose a different authentication method.
- Initiate Setup: Once the dashboard opens, select the "Add a device" button.
- Select Method: Choose "Duo Mobile (recommended)" from the list of options.
- Complete Enrollment: Follow the on-screen instructions to scan the QR code and link your device.
What to Do if You Lost Your Duo Device
If your primary device is lost, stolen, or broken, and you cannot log in to Duo to manage your settings, follow the process below:
- Identity Verification Required: For security purposes, we must verify your identity before a new device can be manually attached to your account.
- Submit a Ticket: Please submit the Duo: Report an Issue ticket to get started.
- Next Steps: After submitting the request, a technician will contact you to schedule a time to verify your ID and restore your account access.