Introduction
This article provides troubleshooting steps for students who have not received their MyPima account invitation email or are experiencing issues with the initial password setup link.
Details
To troubleshoot a missing or non-functional MyPima invitation email, follow these steps:
Verify Receipt of Admissions Email
- Pima Community College only sends the MyPima invitation after the official Admissions "Welcome" email has been delivered.
- If the Admissions email hasn't arrived, the application is likely still being processed.
- Ensure to check the personal email address used during the initial college application.
Search for the Invitation Sender
The invitation to set the MyPima password is sent from pcc-identity@pima.edu.
- Check the Spam and Junk folders if the email does not appear in the primary inbox.
Expired Activation Links
The "Set your password" link in the invitation email is a one-time use link. If the link is clicked but the process is not completed, the link will expire. To resolve an expired link, follow these steps:
- Navigate to the MyPima Login page.
- Select the Forgot Password option.
- Enter the username to trigger a password reset email.
- The username is located in the invitation email from pcc-identity@pima.edu.
Mobile Device Browser Issues
If using a mobile device, you must access the password link through Safari on iOS or Chrome on Android. Other mobile configurations are not supported.
Need Help?
If you need any help, please submit a Help with MyPima Account request.