"This username may be incorrect..." - Office 365 Error

Introduction

This article provides troubleshooting steps for the error message: "This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin." when signing into Office 365.

Instructions

To fix the "This username may be incorrect..." error message in Office 365, follow the steps below:

1. Verify Credentials: Ensure you are entering your full Pima email address.
   • For example, jsmith@mail.pima.edu for students or jsmith@pima.edu for staff.
2. Reset Password: Navigate to account.pima.edu/forgotpassword and reset your password.
   • This will ensure that your account is properly synced with Microsoft's systems.
3. Attempt Login: Try logging into Office 365 once more.
   • If you continue to experience trouble logging in, please submit a Report a Software Problem ticket.