Introduction
This article provides step-by-step instructions for enrolling in Duo Multi-Factor Authentication (MFA) using the Duo Mobile App. You can complete this process using a computer and a mobile device (Two-Device Configuration).
Enrolling the Duo Mobile App Using Another Device (Phone/Tablet + Computer)
Follow these steps to enroll in the Duo Mobile App using your smartphone and another device, like a laptop or desktop computer.
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Access the Portal: In a new tab or window, open the Duo Self-Enrollment Portal.
- On the "Select an option" page of the self-enrollment portal, select Duo Mobile.
- Enter Device Details:
- For Smartphones: Verify the country code, enter your 10-digit phone number, and select Add phone number.
- For Tablets: Select I have a tablet at the bottom of the screen.
- Confirm your number by selecting 'Yes, it’s correct'.
- Install the App: On your phone or tablet, search for "Duo Mobile" in your device's app store. Download and open the app.
- In the Duo Mobile app, tap Continue and then tap Use a QR code. Allow the app access to your camera if prompted.
Note: Activation codes are not provided by the IT Service Desk; ensure to use the QR code option instead.
- Scan QR Code: On your computer screen, select Next to reveal the QR code. Point your device camera at the computer screen to scan it.
- Finalize Enrollment: Once a green checkmark appears on your computer, select Log in with Duo.
- On your mobile device, name your account (e.g., "Pima Community College") and tap Save.
- Preferences: Tap Skip on the practice screen. On the "Improving your experience" screen, IT Security recommends you tap Turn off.
Need Help with Duo?
If you encounter issues during setup, please submit a Duo Support Ticket for assistance.