Introduction
This article provides step-by-step instructions on how to view, search for, and update your support requests within the TeamDynamix (TDX) Client Portal. This portal allows you to track the progress of tickets submitted to Pima support.
Table of Contents
Instructions
Accessing the TDX Client Portal
- Navigate to the TeamDynamix (TDX) Client Portal home page at: https://service.pima.edu
- Locate and click the blue View My Requests button found in the top left of the main page to open the Ticket Requests window.
Searching for Completed TDX Tickets
- Once in the Ticket Requests window, find the Status Class field. Uncheck all active options, then check the box for Completed.
- Note: You may also select Select All if you are unsure of the current ticket status.
- Click the Search button to refresh the list with your completed requests.
Searching TDX Tickets by Keyword or Phrase
- In the Search field (located at the top of the ticket list), enter the specific words or phrases you are looking for.
- Tip: For an exact match, use double quotes around your search term (e.g., “Duo Hardware Token”).
- Click the Search button to view matching tickets.
Viewing, Commenting on, and Withdrawing TDX Tickets
- To View Details: From your list of requests, click on the Title of the ticket. This action opens the detailed ticket view page.
- Within the detailed view, you can review the Current Status, see Associated Tasks, and read messages from the Support Team.
- To Add an Update: Scroll down to the Feed section at the bottom of the ticket. Click the Comment button, type your message in the text box, and click Save.
- To Attach Files: If you need to provide screenshots or documents to the support team, use the Add Attachment button within the ticket.
- To Cancel a Request: If the issue is resolved or no longer needed, click the Withdraw Request button to close the ticket.
