How to View and Search Your Support Tickets in TeamDynamix

This article provides step-by-step instructions on how to view and search for your support requests within the TeamDynamix (TDX) Client Portal.

Introduction

This article provides step-by-step instructions on how to view and search for your support requests within the TeamDynamix (TDX) Client Portal.

Table of Contents

• Searching for Completed Tickets
• Searching for Tickets Containing Certain Words or Phrases
• Viewing and Updating Tickets

Instructions

1. Navigate to the TeamDynamix (TDX) Client Portal using the following link: https://service.pima.edu
2. Click on the blue View My Requests button on the main page to open the Ticket Requests window. 
   

Searching for Completed Tickets

1. In the "Status Class" field, uncheck all options, then check "Completed".
   • You may also select Select All if you aren’t sure of the ticket status. 
2. Click on Search button.

Searching for Tickets Containing Certain Words or Phrases

1. In the "Search" field, enter the words or phrases to search. If you want an exact match, use quotes before and after the searchable characters: i.e. “Duo Hardware Token”. 
2. Click on Search button. 

Viewing and Updating Tickets

1. From the list of your requests, click on the Title of the ticket you wish to view or update. This will open the detailed ticket view.
   
2. In the detailed ticket view, you can review all information related to the ticket, including its current status, associated tasks, and any notes from the support team.
   
3. To add a comment or provide an update, scroll down to the "Feed" section, click Comment, and enter your message in the text box.
   
4. If you need to attach a file, use the "Add Attachment" button.
   
5. To cancel your ticket, select Withdraw Request​​​​​.