Overview
Microsoft SharePoint is a web-based platform used for collaboration and document management. It allows users to share files, manage content, track tasks, and work together on projects in real time through shared websites and document libraries.
At Pima Community College, SharePoint is typically used to collaborate with external organizations. These SharePoint sites are hosted and managed by third-party vendors, project partners, or other institutions — not by Pima IT.
Common use cases include:
- Document libraries shared by external partners or vendors
- Project collaboration sites managed by third-party organizations
- Access to shared calendars, task lists, or workflows from outside entities
Requirements
- Azure AD Account
- Most external SharePoint sites use your Pima email address, which is tied to your Azure AD (Microsoft 365) account, to provide access.
Documentation
Installation
- No installation is required for general SharePoint access. SharePoint is web-based and can be accessed through a supported web browser.
Troubleshooting
- Problem: "You do not have permission to access this site."
- Solution: Confirm you are signed in with your Pima account. If it is an external site, contact the site owner or vendor to confirm your account has been granted access.
- Problem: The login screen loops back, or the site fails to load.
- Solution: Try accessing the site using a private/incognito browser window or a different browser. Clear your browser’s cache and cookies if the issue continues.
- Problem: SharePoint shows the wrong account or says "account does not exist."
- Solution: Sign out of all Microsoft accounts, then sign back in at https://office.com with your Pima credentials. You may need to choose between a "Work or School Account" or "Personal Account," depending on the setup of the external SharePoint site.
Access Information
- Go to https://office.com and sign in using your Pima credentials (username@pima.edu).
- Select the SharePoint icon on the Office dashboard to view any available sites.
- External SharePoint sites (vendor-managed) are accessed through a specific link provided by the site owner.
- Access to shared document libraries is usually sent as an invitation via email with a direct link.
Getting Support
Vendor Support
- Microsoft
- External Organization SharePoints
- If you experience issues accessing or using an external SharePoint site, contact that organization’s support team first. Pima IT has no control over external SharePoint systems.
- If the external organization believes the issue is with your Microsoft account, please submit a Help with MyPima Account request. Be sure to include all relevant details that the external organization provided.