TeamDynamix Client Software Overview

Overview

TeamDynamix (TDX) is a service management platform used at Pima Community College to streamline IT service delivery, project management, and knowledge sharing. It supports managing support requests, tracking incidents, and maintaining resources for students, faculty, and staff. Key features include ticketing, knowledge base management, and system integrations.

Requirements

• An account is required to access TeamDynamix and is provided to staff, faculty, and students.

Documentation

Installation

• No installation is required. TeamDynamix is accessed entirely through a web browser.

Access Information

• Log in to the TeamDynamix Service Portal using Pima credentials.
• Access permissions are based on your role at the college.

Common Issues

• Problem: I'm unable to log in to TeamDynamix.
  • Solution: 
    • You must be an active student, faculty, or staff member to log in.
    • Verify that you can log into MyPima first. If issues persist, submit a request for Help with MyPima Account.
• Problem: I'm receiving a Missing Permission/Permission Denied error message in TeamDynamix.
  • Solution: Submit a Help with MyPima Account request. Include your username and any screenshots of the error.

Getting Support

For assistance with TeamDynamix, please submit a Help with TeamDynamix ticket.