Introduction
This article provides the process for setting up custom voice messages in WebEx. Your voicemail greeting is the message that your callers hear when they reach your voicemail. There are two types of voicemail greetings - Busy and No Answer. The Busy greeting is played when you’re on another call and don’t have a call waiting, and the No Answer greeting is played when you don’t answer the call.
Voicemail greetings for call queues and department lines must be recorded on the physical phone.
Instructions
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Open a web browser and navigate to [External Link] https://user.webex.com.
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In the Top Left corner, click Settings.
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Select Voicemail, then locate the Send calls to voicemail section.
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Under the Send calls to voicemail section, set custom messages for Send calls to voicemail when line is busy and Send calls to voicemail when no one answers.
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Select Custom message below each section.
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You can either select Upload file if you have an audio file or Record message if you do not.
- Selecting Upload file lets you upload a .WAV file with your voicemail message.
- By selecting Record message, you can record a voicemail response with an available microphone.
8. If you are recording a message, start recording by clicking the red record button.
a. The website will request to use your microphone; click allow.
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Once you are done recording, select the button again to stop recording.
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Review your message by clicking the play button.
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If the recorded message is acceptable, click Save. Otherwise, you can re-record your message by clicking the red record button again.
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Once finished, click Save at the bottom of the Send calls to voicemail section.
13. You should now see a .WAV audio file under the custom message field.
Related Articles
- [External Link] Set Up and Manage Your Extended Away Greeting
- Are you going to be away from the office for an extended period of time? Don’t worry, set your Extended Away Greeting. This feature allows you to record a new greeting without erasing your main voicemail message.