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The following triage steps apply to issues involving the Pima Reports system.
- Attempt Basic Web Browser Troubleshooting
- Follow the steps below for Basic Web Browser Troubleshooting:
- Gather Information
- If the issue persists after attempting the basic web browser troubleshooting steps, gather as much information as possible, including screenshots, error messages and any troubleshooting steps attempted.
- Include the following additional information:
- The Report where the error is occurring.
- Create the Ticket
- Once you have gathered the necessary information, create a Report a Pima Reports Problem ticket.
- Ensure that the Requestor is set to the caller and then submit the ticket.