Troubleshooting Network Access

Introduction

This article provides students, faculty, and staff with troubleshooting steps for common wired, wireless, and device-related network access issues on Pima Community College (PCC) campuses.

Details

Verify Network Connections

For Wired Networks:

1. Inspect the Ethernet cable connected to the computer.
2. Plug the Ethernet cable securely into the network port on the wall and the network port on the computer.
3. Look for green or amber LED lights near the network port on the computer. Active lights indicate an active physical connection.

For Wireless Networks:

1. Ensure the wireless network adapter is enabled on the computer.
2. Verify the computer is connected to the appropriate Wi-Fi network:
   • PCC ACCESS
     • For PCC-owned devices only. Provides access to internal resources such as Banner, staff printers, and shared drives.
   • Pima-Guest
     • Available for general public use.
3. If connection issues persist, disconnect from the Wi-Fi network, select the network from the list of available networks, choose Forget Network, and then reconnect to the Wi-Fi network.
   • For detailed wireless connection troubleshooting, review the WiFi Overview & Troubleshooting article.

Restart the Device

To restart the computer and refresh network configurations, follow these steps:

1. Save all open documents and close active applications.
2. Shut down the computer completely.
3. Wait 30 seconds before powering on the computer again.
4. Log in to the computer and test the network connection.

Verify Web Browser Settings

To clear potential application issues, follow these steps:

1. Open a different web browser to determine if the connection issue is limited to one specific application.
2. Clear the cache and cookies on the web browser to remove outdated data.
3. Disable active Virtual Private Network (VPN) software unless the VPN connection is specifically required for PCC resources.

Need Help?

If the network connection remains inactive after completing these troubleshooting steps, please submit a Report a Device Problem ticket.