SailPoint Error - "The link provided is not valid."

This article provides the process for requesting a new invitation email or password reset link to access a Pima account.

Introduction

When initially setting up your MyPima account, or when requesting a password reset by email, you may receive an error stating:

• "An error occurred. If you are unable to continue your work, please contact SailPoint support. The link provided is not valid. Please check your invitation email or contact your administrator."

This error typically occurs if too much time has passed since the email was sent and the link has expired.

Solution

Request a New Password Reset Link

If your initial account setup or reset password link has expired, you can request a new password reset email to gain access to your account:

1. Navigate to the account recovery page at account.pima.edu/forgotpassword
2. Enter your username in the provided field.
3. Submit the request to receive a new password reset link via email.