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Introduction
This article provides step-by-step instructions for enrolling in Duo Multi-Factor Authentication (MFA) using the Duo Mobile App. You can complete this process using a computer and a mobile device (Two-Device Configuration) or entirely on a smartphone (Single-Device Configuration).
The Two-Device Configuration is generally easier as it allows you to scan a QR code from your computer screen using your phone.
Enrolling the Duo Mobile App Using Another Device (Phone/Tablet + Computer)
Follow these steps to enroll in the Duo Mobile App using your smartphone and another device, like a laptop or desktop computer.
- On the "Select an option" page of the self-enrollment portal, select Duo Mobile.
- Enter Device Details:
- For Smartphones: Verify the country code, enter your 10-digit phone number, and select Add phone number.
- For Tablets: Select I have a tablet at the bottom of the screen.
- Confirm your number by selecting 'Yes, it’s correct'.
- Install the App: On your phone or tablet, search for "Duo Mobile" in your device's app store. Download and open the app.
- In the Duo Mobile app, tap Continue and then tap Use a QR code. Allow the app access to your camera if prompted.
- Scan QR Code: On your computer screen, select Next to reveal the QR code. Point your device camera at the computer screen to scan it.
- Finalize Enrollment: Once a green checkmark appears on your computer, select Log in with Duo.
- On your mobile device, name your account (e.g., "Pima Community College") and tap Save.
- Preferences: Tap Skip on the practice screen. On the "Improving your experience" screen, IT Security recommends you tap Turn off.
Enrolling the Duo Mobile App (Smartphone Only)
Follow these steps to enroll in the Duo Mobile App using your smartphone directly.
- On the "Select an option" page, tap Duo Mobile.
- Enter your 10-digit phone number and tap Add phone number. (Tap, I have a tablet if using a tablet without a cellular plan.)
- Verify the number and tap Yes, it’s correct.
- Download the Duo Mobile app via the Apple App Store or Google Play Store.
- Open the app, then switch back to your web browser tab. Tap Next and then Continue on the Open Duo Mobile page.
- When prompted with "Open in Duo Mobile?", tap Open. The app will automatically register your account without a QR code.
- Accept the default account name and tap Done.
Note: To see the Duo MFA login process in action, you can watch this short video tutorial.
Need Help with Duo?
If you encounter issues during setup, please submit a Duo Support Ticket for assistance.