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Introduction
If you're having trouble accessing your Adobe Creative Cloud (Adobe CC) apps or getting a "trial" or "expired license" message, follow these steps to resolve the issue.
Requirements
- A license is required to use Adobe Creative Cloud.
- For Students: A license is automatically applied to your account when you are enrolled in a course where Adobe CC is required.
- For Staff: To request a license, please submit a Request Software (Employees Only) ticket.
Instructions
Sign Out and Sign In Again
This is the most common solution for license issues.
- Open the Creative Cloud desktop application.
- In the top-right corner, click your profile icon.
- From the dropdown menu, select Sign Out.
- Close all Adobe applications, including the Creative Cloud app.
- Restart the Creative Cloud app and sign in again using your Pima email address and password.
Check for Multiple Profiles
Sometimes your Pima and personal accounts can be linked to the same email, which can cause licensing issues.
- When you sign in again, you may see a pop-up asking you to "Choose a profile." Select the profile that says "Company or School Account."
Clear the Cache
If the first two steps don't work, corrupted cache files may be the cause.
- Close all Adobe applications completely.
- Navigate to the following folder on your computer and delete everything inside it.
- On Windows:
C:\Users\<your_username>\AppData\Local\Adobe\OOBE
- On macOS:
~/Library/Application Support/Adobe/OOBE
- Restart your computer and try signing in to Creative Cloud again.
Getting Support
If these options do not resolve the issue or you need further assistance, please submit a Report a Software Problem ticket.