Duo MFA - Options Missing or Bypass Code Only

This article explains how to resolve an issue where your Duo login shows no authentication options or only a Bypass Code. This happens when Duo is set up using a device-specific method.

Details

While logging in to an application, the Duo Prompt does not display all available authentication methods and instead displays only a Bypass Code option. This issue often occurs when you set up Duo using WebAuthn, Roaming Authenticator, or device-based biometric methods (such as fingerprint or facial recognition on an Android/iPhone) during initial setup.

Solution

These methods work only on the device they were initially configured with and do not support logins from other devices or browsers.

1. If You Still Have Access to Your Old Device:
   1. On the original device you used to set up Duo, navigate to the Duo device management portal at this link: [External Link] pima.login.duosecurity.com/devices and log in as you normally would (for example, with your PIN, fingerprint, or Windows Hello).
   2. On the management page, select the Add a device option.
   3. Choose Duo Mobile (recommended) and follow the on-screen prompts to complete the setup.
      • For more details, refer to the Duo Enrollment Quick Start Guide.
2. If You No Longer Have Access to Your Old Device:
   1. If your original device is lost, stolen, or no longer working, the IT Service Desk will need to assist you with adding a new device.
   2. Please submit a Duo: Report an Issue request and let us know about the problem.