TeamDynamix Client Software Overview

Overview

TeamDynamix (TDX) is a service management platform used at Pima Community College to streamline IT service delivery, project management, and knowledge sharing. It supports managing support requests, tracking incidents, and maintaining resources for students, faculty, and staff. Key features include ticketing, knowledge base management, and system integrations.

Requirements

• An account is required to access TeamDynamix and is provided to staff, faculty, and students.

Documentation

Troubleshooting

• Problem: Unable to log in.
  • Solution: 
    • You must be a student, faculty, or staff member to log in.
    • Verify that you can log into MyPima first. If issues persist, submit a request for Help with MyPima Account.
• Problem: Missing Permission/Permission Denied.
  • Solution: Submit a Help with MyPima Account request. Include your username and any screenshots of the error.

Access Information

• Log into the TeamDynamix Service Portal using Pima credentials.
• Access permissions are based on your role at the college.

Getting Support

Vendor Support

• TeamDynamix Learn Knowledge Base
• TeamDynamix Client Portal Training Handbook

Internal Support

• Submit a request for Help with TeamDynamix.