Body
Introduction
This article provides troubleshooting and escalation steps for issues with the MyPima website.
Instructions
- Attempt Basic Web Browser Troubleshooting
- Follow the steps below for Basic Web Browser Troubleshooting:
- Gather Information
- If the issue persists after attempting the basic web browser troubleshooting steps, gather as much information as possible, including:
- Screenshots
- Error messages
- Any troubleshooting steps attempted
- User's username (not their A-number)
- User's roles shown in the Account Support Tool (Bluegoose)
- A copy of the Bluegoose table with all portal_* roles and the dates they were assigned.
- Escalate the Ticket
- Once you have gathered the necessary information, escalate the ticket to the Web Systems team for further assistance.