Sending Webex Voicemail to Your Email

Note: This article is adapted from Webex’s help pages.

You can have Webex send you an email containing not only a transcription of your voicemail, but also an audio file so you can hear the voicemail. After turning on this option, you can expect emails like the one shown here.

A screenshot of an email with the message, "You have a new voicemail," and data such as time and date, to whom and from whom, and a transcription of the message.

Steps to Take

  1. Navigate to user.webex.com.Screen capture of the Webex sign-in page, showing an email address field and a button labeled sign in.
  2. Enter your Pima email address, and then click Sign In. The single sign-on page opens.
  3. Sign in as usual with your MyPima credentials. The Self-Service Portal opens.
  4. Navigate by selecting Settings, then Calling, and then Voicemail. Screen capture of the Webex User Hub with numbered arrows showing which buttons to select in what order.
  5. Scroll down to the Message Storage section and ensure Internal mailbox is selected. If you have to change the setting from External mailbox to Internal, you must then select Save.
  6. In the Additional settings section, toggle the Email a copy of the voicemail message option so that it is checked, and then enter the email address to which to send the transcriptions.Screen capture of the Webex User Hub showing the lower portion of the Voicemail tab with the Internal Mailbox option selected, the Email a copy of the voicemail message toggle checked, an email address entered, and the Save button available.
  7. Select Save.

Note: You can also view voicemail transcriptions in the Webex App.

Limitations

Only voicemails in English can be transcribed. In addition, the system doesn’t produce a final transcript if its overall quality or accuracy is poor. That may result from low-quality audio characteristics, such as noisy background, poor audibility, non-English words in the message, or heavily accented speech.

 

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