How to Take a Screenshot for Troubleshooting

Summary

This article provides instructions for capturing full-screen and application-window screenshots on Windows, macOS, and mobile devices to submit with Pima Community College IT support tickets.

Body

Introduction

This article provides instructions for capturing full-screen and application-window screenshots on Windows, macOS, and mobile devices to submit with Pima Community College IT support tickets. Capturing the entire window, including URL bars, status codes, and headers, helps technicians identify and diagnose issues efficiently.

Details

Methods for taking a screenshot depend on the device operating system. Follow the steps below based on your operating system and device.

When taking screenshots, ensure you exclude or crop out sensitive information, such as passwords or personally identifiable information (PII) [External Link].

If the device cannot capture a screenshot, take a clear photo of the entire screen or monitor using a mobile phone so all application details remain visible to the IT technician.

Links marked with an asterisk (*) indicate external links.

Windows

To capture a screenshot on a Windows device, follow these steps:

Method 1 (Snipping Tool): Follow Microsoft's Use Snipping Tool to capture screenshots* guide.
Method 2 (Print Screen): Follow Microsoft's Keyboard shortcut for Print Screen* guide.

macOS

To capture a screenshot on a Mac computer, follow Apple's Take a screenshot on Mac* guide.

Mobile Devices

To capture a screenshot on a mobile device, follow these steps:

iOS (iPhone / iPad): Follow Apple's Take a screenshot on iPhone* guide for model-specific instructions.
Android: Follow Google's Take a screenshot or record your screen on your Android device* guide.

Details

Article ID: 175297

Created

Tue 11/3/26 12:54 PM

Modified

Tue 11/3/26 6:02 PM