Cellular Support

To ensure Pima Community College employees always have a seamless mobile experience, the IT department has partnered with Intatrem to handle all cellular support needs.

Introduction

To ensure Pima Community College employees always have a seamless mobile experience, the IT department has partnered with a dedicated external vendor to handle all cellular support needs. Employees can contact the Intatrem Support team for any issues regarding their college-provided phone.

Details

Services Provided by Intratem Support

Employees can reach out to the Intratem support team for a wide range of mobile issues, including:

1. Device Troubleshooting
   • Help with frozen screens, battery issues, hardware glitches, or connectivity problems (Wi-Fi, Bluetooth, or cellular data).
2. "How-To" & General Support
   • Assistance with setting up a device, navigating features, transferring data, or configuring applications.
3. Account Troubleshooting
   • ​​​​​​​Resolving unexpected service interruptions, line errors, or network configuration issues.
4. Device Changes
   • ​​​​​​​​​​​​​Moving existing cellular service over to an upgraded, new, or replacement phone.
5. SIM & eSIM Management
   • ​​​​​​​​​​​​​​​​​​​​​Activating a new eSIM profile, transitioning from a physical SIM to an eSIM, or reactivating/replacing a physical SIM card.

How to Contact Intratem Support

To request cellular support from Intratem, follow these steps to reach the support team through one of the approved channels:

•  Phone: 800-261-6977
•  Email: support@intratem.com

Frequently Asked Questions (FAQs)

Do I need to contact internal IT first?

• No. Employees can contact the cellular support vendor directly for any mobile-related issues.

Can Intratem help me with my personal cell phone?

• Intratem cellular support is strictly for company-issued devices and corporate accounts. For personal devices, employees must contact personal carriers directly.