Aviation iPad Support - Public

This article provides Aviation students with general support for Pima-provided Aviation iPads and outlines how to request device removal from the Pima Community College system after graduation.

Introduction

This article covers frequently asked questions regarding iPads provided to students by the Aviation Technology program.

Questions

• How can I get technical support for my Aviation Technology iPad?
  • Aviation Technology iPads are considered a student's personal device. Students can visit any campus Tech Corner for assistance, or contact the Aviation Technology Center Lab.
    • Tech Corner Locations and Hours
    • Aviation Technology Center
      • Program Assistant: 520-206-5910
      • Program Coordinator: 520-206-5914
      • Aviation Lab/Tool Room: 520-206-5901
         
• I have already graduated, but my iPad says it is managed by Pima:
  • To request that an iPad be removed from Pima Community College's management systems after graduation, follow the steps below:
    1. Contact the Aviation Lab
       • The Aviation Lab will verify your request and reach out to IT to perform the next steps.
       • You will receive confirmation from IT or the Aviation Lab staff when your iPad has been removed from all management systems.
    2. Perform a Factory Reset
       • After you receive the confirmation, perform a factory reset to remove the Pima-managed profile from the device.
       • For instructions on performing a factory reset, refer to Apple's support page:
         • [External Link] Restore your iPhone, iPad, or iPod touch in iTunes on PC