MyPima Error - "The request was syntactically correct but its content is semantically invalid."

This article provides details on the MyPima Error - "The request was syntactically correct but its content is semantically invalid." and how to fix it.

Details

When attempting to update or change your account password, you may receive the following error message:

• "The request was syntactically correct but its content is semantically invalid."

This error can indicate a range of issues with your account, from a password that doesn’t meet our requirements to deeper account problems.

Solution

To resolve the semantically invalid request error, follow these steps:

1. Verify Password Requirements
   • Check your current or newly proposed password against institutional security policies.
   • Ensure the credential fully meets the criteria outlined in the MyPima Password Requirements guide.
   • Remove any common phrases, consecutive sequences, or easily identifiable personal data, such as names or dates.
2. Mobile Browser Compatibility
   • If you encounter this validation message on a mobile device, verify that you are accessing the link through a supported browser environment.
     • iOS Devices (iPhone/iPad): Open the link and complete the transaction using only the native Safari browser.
     • Android Devices: Open the link and complete the transaction using only the official Google Chrome browser.
3. Submit a Ticket:
   • If the steps above do not resolve the issue, please submit a Request Account Support ticket for further assistance.